Refund policy
At Yawi Apparels, we want you to be satisfied with your purchase. We accept returns, refunds, and exchanges subject to the terms and conditions outlined below.
1. Return, Refund & Exchange Eligibility
1.1 Returns, refunds, and exchanges are available in the following cases:
- A defective or damaged product received by the customer
- An incorrect product received by the customer
- A size-related issue
1.2 All return, refund, or exchange requests must be raised within 48 hours of receiving the order. Requests made after 48 hours may not be accepted.
1.3 To be eligible, the product must be unused, unwashed, undamaged, and in its original condition, with all original tags and packaging intact.
1.4 A clear and continuous unboxing video is needed for raising a return, refund, or exchange request. The video should clearly show the package from the time it is unopened until the product is completely unpacked.
2. Returns & Refunds for Defective or Damaged Products
2.1 If you receive a defective, damaged, or incorrect product, you must contact our customer service team within 48 hours of delivery.
2.2 Please provide your order details along with the required unboxing video and clear images/videos showing the issue.
2.3 Our team will review the request and verify the issue before approving a return, refund, or exchange.
2.4 If the issue is verified and the request is approved, we may arrange a replacement, exchange, return, or refund, depending on the circumstances and product availability.
3. Size Exchange
3.1 Size exchanges are allowed within 48 hours of receiving the order, provided the product is unused, unwashed, undamaged, and has all original tags attached.
3.2 A clear and continuous unboxing video is required for the exchange request.
3.3 Size exchanges are subject to the availability of the requested size.
3.4 If the requested size is unavailable, our team will communicate the available options.
4. Non-Eligible Products
The following products may not be eligible for return, refund, or exchange:
- Products that have been worn or washed
- Products without original tags
- Products that have been altered or damaged by the customer
- Products showing signs of use
- Requests raised after 48 hours of delivery
- Products for which the required unboxing video is not provided
5. Return & Refund Process
5.1 Eligible return and refund requests will be reviewed by the Yawi Apparels customer service team.
5.2 Once the request is approved, the customer will be provided with instructions regarding the return or exchange process.
5.3 Refunds, where applicable, will be processed after the returned product has been received and inspected by our team.
5.4 The refund method and processing time may depend on the original payment method and applicable payment-provider processing timelines.
5.5 Refund eligibility is subject to verification of the product's condition and compliance with this policy.
6. Contact Us
If you have any questions or wish to raise a return, refund, or exchange request, please contact us at: Email: support@yawi.in
Please ensure that your request is submitted within 48 hours of delivery, along with the required continuous unboxing video and relevant images/videos.
Yawi Apparels reserves the right to review and verify each request before approving a return, refund, or exchange.
